Privacy Commitment

Privacy Policy

Your privacy is fundamental to our service. We enforce strict end-to-end data security.

1. Information We Collect

We only collect information essential for fulfilling your subscription and communicating support updates:

  • Contact Information: Your email address and/or WhatsApp number provided during checkout or trial requests.
  • Technical Setup Identifiers: Device model or MAC address (if configuring MAG boxes or Smart TV apps like IBO Player).

2. No-Log Streaming Policy

We operate a strict zero-activity logging infrastructure. We do NOT monitor, record, store, or analyze your browsing history, streams watched, search queries, or content viewed.

3. Payment Security & Encryption

All online payments are processed through secure, third-party encrypted merchant gateways with SSL (Secure Socket Layer) 256-bit encryption. We never store or have access to your full credit card numbers or financial passwords.

4. Use of Information

Information collected is used solely to:

  • Deliver and activate your streaming subscription credentials.
  • Provide customer support, setup guidance, and technical troubleshooting.
  • Notify you of account expiration or maintenance updates upon request.

5. Third-Party Sharing

We do not sell, rent, trade, or share your personal information with any third-party marketing companies under any circumstances.

6. Your Data Rights

You have the right to request deletion or correction of any contact information we hold. Simply email support.primecast@gmail.com and your data will be permanently wiped from our records within 24 hours.